Terms & Shipping Policy

Effective date: 28th March 2026.

Welcome to Lidia Lae’s online store. By placing an order, you agree to these Terms, Refund & Shipping policies. Please read them carefully.

1. General Information

This online store is operated by To Learn Consulting, based in Melbourne, Victoria, Australia.

  • We sell physical books (paperback, hardcover, signed editions) to customers in Australia and internationally.

  • Orders are subject to availability and acceptance.

2. Product Information

  • We aim to provide accurate product descriptions, images, and pricing.

  • Minor variations in color, design, or format may occur due to printing or shipping processes.

  • All books are for personal or gift use; commercial resale requires written permission.

3. Orders and Acceptance

  • Orders are processed once payment is received.

  • We may refuse or cancel any order at our discretion.

  • Confirmation emails do not constitute acceptance until the order is dispatched.

4. Pricing and Payment

All prices are in *Australian Dollars (AUD)** unless stated otherwise.

  • Payment is accepted via the methods listed at checkout.

  • Prices may change without notice; confirmed orders are charged at the price listed at purchase.

5. Shipping Information

Australia:

  • Standard delivery: 5–10 business days

  • Shipping cost is calculated at checkout

International:

  • Standard delivery: 10–25 business days (varies by country)

  • Customers are responsible for customs duties, taxes, or import fees

Important Notes:

Books are *drop-shipped directly** from our printing partner.

  • We are not responsible for shipping delays caused by postal services, customs, or unforeseen events.

  • Tracking information will be provided when your order is dispatched.

6. Returns and Refunds

Damaged or Faulty Items:

Contact us within *14 days** of receipt.

  • Include your order number and photos of the damage.

We will issue a *replacement** or refund after inspection.

Change of Mind:

Returns for change of mind are *not accepted** due to the nature of printed books and dropshipping.

  • Signed or limited editions cannot be returned unless defective.

Bulk or Custom Orders:

  • Bulk orders may have separate terms, including minimum quantities and pricing.

  • Custom orders must be confirmed in writing, and refunds are subject to the agreed terms.

Lost or Stolen Packages:

  • Once dispatched, responsibility for delivery lies with the carrier.

  • Customers should contact their local postal service for lost or stolen packages.

  • For Australia, we can assist with claims to the shipping provider.

7. Custom / Bulk Orders

  • Bulk and custom packs may have specific terms.

  • Suggested dropdown variants could include:

  • Team Pack (10)

  • Workshop Pack (25)

  • Organisation Pack (50)

  • Custom Pack – Contact Us

  • For Custom Pack, pricing will be provided after consultation.

8. Intellectual Property

  • All content, artwork, book covers, and images on this website are © Lidia Lae.

  • Reproduction, distribution, or resale without written permission is prohibited.

9. Privacy

  • Customer information is collected and used solely to process orders and communicate regarding purchases.

See our Privacy Policy or full details.

10. Liability

  • To Learn Consulting is not liable for indirect, incidental, or consequential losses from using this website or purchasing books.

  • Liability for faulty or damaged products is limited to replacement or refund as described above.

11. Governing Law

These Terms are governed by the laws of *Victoria, Australia**.

  • Disputes fall under the courts of Victoria, Australia.

12. Changes to Terms

  • We may update these Terms, Refund, and Shipping policies at any time.

  • Updates take effect when posted on this website.

13. Contact Us

For inquiries regarding orders, shipping, or custom/bulk packs, please contact us.